Shipping policy

Shipping Policy

At Novelom, we are committed to making your shopping experience simple, reliable, and convenient. We carefully process every order and work with trusted shipping partners to deliver your products safely.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the product ordered.

United States: 5–12 business days
Canada: 5–15 business days
Other International Locations: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the items in your order.

From time to time, Novelom may offer free shipping promotions or other shipping offers. Any applicable offer will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take 24–72 hours to become active after the shipment is dispatched.

If your tracking information has not updated for several days, please allow additional time for the carrier's system to update.

5. Customs & Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties, import taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

Novelom is not responsible for delays caused by customs processing.

6. Incorrect or Incomplete Address

Please make sure your shipping information is correct before completing your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the shipping address can be changed after an order has been processed or shipped.